STEP 7 OF 8
The work itself
Do the work, communicate, and manage changes.
Start each day with the plan
Check what needs to happen today, what could stop it, and who owns each task. Make sure the work still matches the approved scope and current site conditions.
A short crew check-in can cover priorities, deliveries, quality checks, and hazards. Keep it specific to that day’s work.
Tip: Do not let a hurried start replace the planning and safety checks the job requires.
Check quality as you go
Confirm dimensions, materials, and workmanship at the points where mistakes would become expensive to fix. Follow the design, manufacturer requirements, and applicable standards for the work.
Photograph relevant work before it is covered and record required checks or inspections. Stop and resolve uncertainty before building over it.
Tip: A five-minute check at the right time can prevent hours of rework. Decide those checkpoints before the crew reaches them.
Communicate before the customer has to chase
Use the agreed update method. Explain what was completed, what is happening next, and anything affecting the schedule or access. Be direct about delays.
A useful update is: “Today we completed [work]. Next is [step]. We’re waiting on [item], so [effect on timing]. I’ll update you again by [time].”
Tip: Do not say “nearly done” when there are unresolved steps. Specific updates build more confidence than vague reassurance.
Handle changes before doing extra work
When the customer asks for a change or you uncover a different condition, explain the scope, price, and timing impact. Get the required written approval before proceeding with the extra work.
Example: “That is outside the accepted scope. I’ll send the additional work, cost, and schedule impact for you to review.” Keep the change with the job file.
Tip: A friendly “while you’re here” request still consumes labour and materials. Be helpful without making unclear commitments.
Watch the costs while you can still act
Record labour hours, material use, rentals, subcontractor costs, and changes as the job runs. Compare them with the estimate while there is still time to spot a problem.
If a task is taking much longer than expected, find out why. Correct the process where appropriate; do not cut quality or hide the overrun.
Tip: Record why estimates were off. That detail is more useful for the next quote than simply writing “job took too long.”
Leave the site ready for tomorrow
Secure tools and materials, control access, and keep the site as orderly as the work allows. Explain any restrictions the customer needs to follow.
Before leaving, check what the next shift needs: materials, approvals, access, or an inspection. Confirm who is handling each item.
Tip: A tidy handoff reduces wasted starts and shows the customer that the job is being managed.